Last Updated: 19.02.2025
At 916.studio, we strive to provide the best shopping experience. If you’re not satisfied with your purchase, we’re here to help. Please review our return policy below.
Return Eligibility
To qualify for a return, please ensure the following conditions are met:
- The item must be unused, unworn, and in the same condition as received.
- The item must be in its original packaging with all tags attached.
- Returns must be requested within 7 days of the delivery date.
- Items marked as final sale, personalized, or intimate wear cannot be returned.
How to Initiate a Return
To initiate a return, follow these steps:
- Contact us at contact@916.studio with your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Pack the item securely and ship it back to our return address.
3. Refund Process
- Once we receive your returned item, it will be inspected within 7 business days.
- If approved, a refund will be processed to your original payment method within 30 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items purchased during clearance or final sale events
- Worn, washed, or damaged items
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service as we are not responsible for lost returns.
7. Policy Updates
We may update this return policy from time to time. Please review this page periodically for any changes.
8. Contact Us
If you have any questions or need assistance with a return, please reach out to us at: [Your Business Name]
Email: contact@916.studio
Phone: +66 655177228
Thank you for shopping with 916.studio!